Handyman adds mobile data capture to SAP

Because Handyman is a standard system, it integrates well with a wide range of different SAP modules

Easy integration with SAP SD

This scenario is ideal when a quick extension of SAP to include Handyman field service management software is desired. Handyman Office is used for the Service Management, Order Management and Deployment Planning processes. Once mobile data capture is complete with the Handyman Mobile field service app, orders are reviewed and, if necessary, reworked in Handyman Office. Completed and verified orders are exported to SAP for invoicing. This scenario takes full advantage of Handyman's strengths in service and order management and can be implemented with minimal effort.

Integration framework for SAP CS and SAP PM

The framework aims at a fully-fledged SAP integration into the CS or PM modules with low effort and clearly defined project scope. The framework maps the basic functionality and can be extended individually. The framework works on the basis of function modules (BAPIs). It does not require additional SAP modules such as SAP PI, but can be adapted for middleware use. In particular, the framework covers the following areas:

  • Export of master data (customer master, material master, functional locations, equipment…)
  • Export of service orders or service messages
  • Processing of emergency orders newly created by the technician in Handyman Mobile
  • Automatic processing of orders completed in Handyman as part of the feedback process

The architecture of the framework has been chosen in such a way that subsequent processes such as the posting of stock movements, posting of costs and revenues, creation of the advance invoice, etc. can be triggered automatically. 

Individual integration scenarios

  • Inventory/mobile maintenance of the installed base in SAP PM or SAP CS
  • SAP CRM (if customer service is implemented as part of the CRM system)
  • SAP PM (for mobile maintenance)
  • SAP IS-U (Maintenance Service for Energy Suppliers)
  • SAP FI/CO (e.g. for mobile cost entry)
  • SAP MM (management of the technician’s vehicle warehouse, mobile inventory, material delivery from the mobile)
  • SAP BW (evaluation of data from Handyman)

Integration with SAP CATS for mobile time recording

The mobile employees could easily and conveniently book their working time in the Handyman app for time recording. The data is then exported to SAP CATS for further processing for wages, salaries and the working time accounts. Optionally, in the hours approval module in Handyman Office, bookings can be checked, corrected and approved before export to SAP.

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Contact request

Are you interested in Handyman? Would you like to learn more about the SAP interface of the Field Service Management Software Handyman? Get in touch with us - by phone, e-mail or via the contact form.

T: +49 231 222 456 9-0
E: info@gsgroup.de
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