MCZ Denmark: Handyman brings visibility – and gives technicians the freedom to plan their own work
With Handyman, MCZ Denmark has gained better visibility across its service operations, made it easier for technicians to plan their own workdays – and reduced licensing costs at the same time.
When MCZ Denmark transitioned from Navision to Microsoft Business Central, they also looked for a service solution that could integrate seamlessly and help streamline their service operations – without driving up costs.
They chose Handyman. Today, MCZ Denmark has a solution that supports the way they work: with self-driven technicians, local planning, and close customer relationships.
At the same time, they’ve achieved better control over IT costs:
“It’s important to me that we don’t have unnecessarily high monthly IT expenses,” says CEO Sune Søgaard. “With Handyman, I purchase licenses per technician, so they don’t need a separate Business Central license.”
A service setup built on ownership and responsibility
MCZ Denmark’s technicians primarily serve private customers within their own geographical areas. Planning is not handled centrally by the office.
Instead, technicians receive their tasks and plan their schedules independently.
This is a key part of the company culture. Technicians don’t just perform service tasks – they also take responsibility for planning, customer communication, and in some cases, upselling.
Improved visibility with the calendar
In their daily work, MCZ Denmark primarily uses Handyman Office. This fits well with a setup where technicians work from laptops in their vehicles or from home.
One of the biggest improvements has been the calendar functionality. Previously, technicians worked more manually from service order lists. Today, they have a visual planning tool that provides much better visibility – both for themselves and for management.
“We can now see what technicians have planned for next week, and we can also look back to check if anything is still unfinished,” says Sune Søgaard.
This makes it easier to identify available capacity, group jobs geographically, and gives management much better insight into how service resources are being utilized.
Seamless flow of information between field and office
Handyman also acts as a practical tool for collaboration between technicians and the office.
One of the most used features is the comment field, which sends information back to Business Central. Here, technicians can add notes about customer agreements, special conditions, or anything relevant for invoicing.
At the same time, inventory management is fully integrated between service vehicles and Business Central.
“Technicians can see which spare parts they have available in their vehicles,” he explains. “Everything is integrated with Business Central.”
The integration is also valuable in warranty cases. Information such as serial numbers, purchase dates, and warranty periods is available to technicians on-site.
Fast and smooth implementation
MCZ Denmark experienced the implementation of Handyman as straightforward and efficient. The integration with Business Central and system setup were completed quickly, allowing them to get up and running without delays.
“It went really well,” recalls Sune Søgaard. “It was a fast implementation, and after a few tests, we could see that everything worked as expected.”
He also highlights the collaboration with Handyman as an important factor:
“The consultant was highly skilled and made the implementation smooth. And whenever I’ve had questions afterward, I’ve always received quick responses.”
Looking to expand usage further
Today, MCZ Denmark primarily uses Handyman for creating, planning, executing, and completing service jobs. However, they see further potential in the solution.
One of the next steps is enabling technicians to create service jobs themselves directly in Handyman for existing customers. This will reduce the workload for the office and further increase technician autonomy.
In the longer term, they are also looking into features such as mobile photo documentation, automated customer communication, and making greater use of existing functionality in the system.
“There’s a lot in the system that we’re not using yet,” says Sune Søgaard. “But we will.”
How MCZ Denmark uses Handyman in practice
In daily operations, Handyman acts as the link between the office, technicians, and Business Central. The workflow is simple – which is exactly where its strength lies.
Service order is created in Business Central
The office creates the case in Business Central – whether it’s a repair, a warranty case, or a service job generated from a service contract.
Task is sent to Handyman
The job becomes immediately available in Handyman.
Technician plans the work
The technician schedules the task in their calendar, combines it with other nearby jobs, and contacts the customer directly. At MCZ Denmark, this autonomy is essential. Technicians actively plan their routes to maximize efficiency and value from each trip.
Work is carried out and registered
After completing the job, the technician records the work in Handyman. Parts of the workflow remain simple and partly manual, as this suits their way of working in the field. They register, among other things:
- work performed
- materials and spare parts used
- fixed service rates
- internal comments
- job completion
Data is returned for invoicing
Once completed, the data is sent back to Business Central, where it is used for invoicing.
About MCZ Denmark
Since 2000, MCZ Denmark has imported pellet stoves and wood-burning stoves from the Italian family-owned company MCZ. They have also established their own nationwide service organization.
Their services include:
- commissioning of newly installed pellet stoves
- service agreements with extended warranties
- annual maintenance at fixed prices
- repair services