technical service

Mobile data acquisition for technical customer service

MOBILE DATA COLLECTION FOR TECHNICAL CUSTOMER SERVICE

Our customers use Handyman for a whole range of different technical support activities. The tasks range from the inspection of crane systems to the repair of printers and the maintenance of medical equipment.

As different as the tasks are, the challenges are usually similar:

Invoices cannot be issued in a timely manner because the feedback from the technician is something missing or incomplete on their time.
Additional services that are subject to a charge cannot be invoiced because they were not recorded separately (e.g. minor repairs carried out during maintenance).
Evaluations of the operations carried out are difficult because the feedback from the technician is not available in digital form or is incomplete.
There is a lack of complete service history for individual devices or customers.
While a good IT solution has been implemented for parts of the service, there is no comprehensive support for the entire process, from the machine file to deployment planning to the mobile connection of the service technicians.

Handyman has helped hundreds of service organizations address these and similar challenges quickly, efficiently, and with high quality.

Photo documentation

Clear assignment of photos, no annoying sorting of photos from different cameras

Attach photos directly to the order

Add comments

Optional GPS information in the photo

digital time recording

Working times are recorded completely and without errors

Simple hours recording
Time recording for teams / columns
Seamless time recording with start / stop
Overtime booking
Approval of hours in the office
Further processing for billing and payroll

Management of the existing assets

Comprehensive, complete and always up-to-date data on the installed base

Flexible structure tree with any number of levels
Clear structure
Available in the office and mobile

Service History

Technician and dispatcher are always informed about the history of the current operation

Complete history of the installations
Available in the office and mobile
Automatic update by new orders

Maintenance planning

All necessary maintenance work is carried out and accounted for

Simple creation of maintenance contracts
Clear maintenance planning
Planning of different maintenance operations per plant
Automatic generation of the due maintenance orders

Seamless integration with your CAFM system

Standard integrations and individual connections to over 30 ERP, CRM and service management systems

Connection to various CAFM systems (Computer Added Facility Management System)

Deep integration up to the transfer of individual values from checklists possible.

Plant-specific checklists

Complete documentation on site

Flexible design
Very simple editing
Link to the device type or the individual plant

Voriger

"Handyman is used to record all orders, and this makes it easier for us to decide which service technician is suitable for the job, what equipment is needed, etc. This provides the basis for both the execution of orders and simplified invoicing."

Asgeir Giskegjerde, Leiter der Produktionssysteme bei Bravida

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