Handyman Field Service Management for Microsoft Dynamics 365 Business Central

Orders can be created as usual in Microsoft Dynamics 365 Busines Central. Instead of printing out the order slips for the technicians, the orders are transferred to Handyman via the extension and from there made available to the service technicians on their mobile devices. Scheduling can be done either in Business Central or Handyman Office. All data entered by the technician in Handyman Mobile is reported back to Business Central. There they can be used as usual for invoicing, payroll accounting and internal accounting. For users, the integration feels too seamless as if field workers were accessing the MS 365 BC system directly from their tablets or smartphones. The administration of the solution (e.g. management of service technicians, user rights, configuration of the integration) is done centrally in MS 365 BC. Handyman thus complements Microsoft Dynamics 365 Business Central with mobile data capture or complete service management software. Customers can easily define the integration depth themselves: The selection of data types to be imported and exported (e.g. resources, work types and service orders) is made in the extension. Subsequently, individual elements within a data type can be selected for export (e.g. individual work types).