Handyman Portal
stay in touch with your customers - even outside business hours
the gsgroup customer portal is a 24/7 customer service tool that makes communication with your customers easier, faster and better.
Give your service customers self-service
Here's what your customers can do in Connect:
- Book appointments
- Accept Offer
- Upload photos and other documentation
- Find relevant documentation and history
- See the status of tasks
- Seeking help and information
- Change information
- Assign access to relevant people in the company
What your customers will experience:
- Greater availability—anytime, on any device
- No waiting time on the phone or answering emails
- Overview of tasks, history and documentation
What you will experience:
- Resource savings and increased efficiency
- Overview of orders and tasks
- Greater customer satisfaction
- Security to meet SLA
Easy and simple communication
With Handyman Portal, you can keep many balls in the air at the same time and juggle customers, projects and orders. Handyman Portal gives you and your customers a common space to manage communication, which reduces the number of emails and phone calls. At the same time, everything is gathered in one place and is not scattered like post-its, emails and attachments.
Simplified quotation and invoicing
Handyman Portal gives your customers an interactive opportunity to create quotes, receive invoices and track them in one place. It reduces administrative work, minimizes the risk of errors and increases professionalism.
Documentation
All documentation becomes digital and is gathered in one place. And no more searching for documents in emails, memos, or anywhere else. At the same time, it is easy to find and retrieve reports, manuals and lists that relate to specific tasks and units.
Notifications for new events
It is possible to automatically notify key people with, for example, SMS, if something new happens on the task.
24/7 access
Your customers can create their orders whenever they want. At the same time, they are not dependent on your opening hours and can find or upload important information about their orders and installations anywhere and anytime.
Compliance with SLA
The portal makes it easy to comply with requirements and continuously document the work. The portal creates an automated workflow, and especially for critical infrastructure, where there are requirements for response time, punctuality and automation, you can document that you comply with the requirements of service agreements.
Contact request
Or make an appointment directly with one of our sales representatives.
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