Reference Stories
Real results. Real customers. See how companies optimize scheduling, reduce administrative workload, and deliver outstanding service using Handyman.
Driving Measurable Results
Efficient Service and Standardised Processes Across Six Countries
Challenge
Cramo, one of the leading construction equipment rental companies in the Nordic region, manages service operations such as assembly and dismantling of scaffolding and hoists across six countries. With technicians working across borders and multiple projects running simultaneously, structured processes, transparent planning and consistent documentation were essential – especially as several disconnected tools had previously been used
Solution
By implementing Handyman and integrating it seamlessly with their ERP system, Cramo established a fully digital workflow – from order creation and planning to mobile documentation and automatic data transfer back to ERP. Technicians record working hours, checklists, photos and customer signatures directly in the mobile app, even offline
Result
Today, Cramo benefits from standardised processes, improved documentation and automated invoicing. Fewer manual steps reduce errors, speed up billing and increase efficiency across the entire service organisation – consistently across all countries
400+ Customers, Fewer Emails and Faster Service Processing
Challenge
Bravida, one of the leading providers of technical building services in the Nordic region, handles a large volume of recurring service requests. Manual communication via email and phone created unnecessary administrative work, follow-up questions, and delays. Incomplete requests made planning less efficient and increased internal workload.
Solution
By implementing the Handyman Customer Portal, Bravida enabled customers to create service requests directly online, attach photos and documents, select locations, and track case status in real time. The portal integrates seamlessly into internal processes, ensuring structured, complete, and accurate service orders from the start.
Result
Today, more than 400 regular customers use the portal, significantly reducing emails and phone calls. Requests are more precise, response times are shorter, and administrative work is minimized. The result is greater efficiency, improved customer experience, and stronger competitiveness through digital service delivery.
80+ Countries Supplied with Optimized Maintenance Processes
Challenge
König & Meyer, the world’s leading supplier of music accessories, distributes products in over 80 countries and manufactures almost all components in-house. Managing plant maintenance, resource planning, order management and working time recording required highly structured processes. Previously, different software solutions were used in parallel, but they were not connected – leading to fragmented information exchange and manual, paper-based workflows.
Solution
By implementing Handyman, König & Meyer unified maintenance planning, error reporting, resource scheduling and material tracking in one integrated system. The installed base and service history provide full transparency of systems, locations and past repairs. A customized room planner plug-in adds graphical site plans and visual system overviews, while dashboards deliver real-time KPIs and clear reporting.
Result
Maintenance processes are now fully digital, more transparent and significantly more efficient. Routine errors are reduced, collaboration between technicians and office staff has improved, and key figures such as maintenance costs and open orders are visualized at all times. The user-friendly system was quickly adopted by employees and supports long-term productivity and operational excellence.
150 Users, 10 Locations – Seamless Integration with Microsoft Dynamics 365 Business Central
Challenge
ZÖLLER-KIPPER, Europe’s largest manufacturer of hydraulic lifting systems, operates 10 service locations in Germany with 105 mobile and 45 office users: Service processes were previously managed using Word, Excel, and paper-based lists, resulting in inconsistent workflows, high administrative effort, and limited transparency across orders and cost centers. A key requirement was a seamless ERP integration to ensure efficient, standardized service management.
Solution
Handyman provided a standard ERP interface that integrates smoothly with Microsoft Dynamics. After initially connecting to Microsoft Dynamics NAV in 2019, ZÖLLER-KIPPER migrated in 2022 to Microsoft Dynamics 365 Business Central together with the Handyman extension from GSGroup. Service technicians now manage orders transparently in Handyman and synchronize data directly with Business Central. Working hours, parts, documentation, and order parameters are updated automatically, enabling real-time visibility across both systems
Result
The integration with Business Central significantly reduced administrative workload and accelerated invoicing. Office staff can review recorded times quickly, adjust if necessary, and invoice immediately—eliminating previous payment deadline issues. All stakeholders gain full transparency of ongoing orders, priorities, and costs in both Handyman and Business Central, creating standardized processes, higher efficiency, and more room for value creation.