Field Service software for Healthcare & Medical Equipment
Handyman gives you full control of service operations for medical equipment and healthcare facilities — ensuring safe, documented, and compliant work at every step.
We Understand the Healthcare Service Reality
- Need for quick access to digital procedures, checklists, and instructions in the field.
- Healthcare customers expect fast response times and thorough documentation for every job.
- Complex scheduling across hospitals, clinics, and laboratories.
- Risk of missed or delayed preventive maintenance and calibrations.
- Risk of errors in reporting to customers and authorities.
- Missing or inconsistent documentation for maintenance, calibration, and safety inspections.
- Unclear equipment history or service intervals.
- Missed preventive maintenance and calibration deadlines.
- Manual contract management and invoicing delays.
- Lost revenue from unindexed long-term service contracts.
All-in-one Platform
Mobile App for Technicians
Time Tracking
Material & Warehouse
Photo Documentation
Checklists
Service Management
Maintenance
Offering
Order Management
Bill’s
Resource Planning
Routes Optimization
Reports & Evaluations
ERP Integration
Other Functions
How Handyman Supports Healthcare Service Operations
- Plan and track all preventive maintenance, calibration, and repair jobs
- Access complete service history for every device, system, or installation
- Use digital checklists to ensure consistent documentation and compliance
- Manage warranties, service contracts, and safety procedures in one place
- Automatic price indexation on service contracts — ensure revenue stays aligned with inflation or cost indexes
- Streamline reporting to ERP and quality management systems (QMS)
- Empower technicians with mobile access to all information — even offline
- Handyman ensures that every service task is safe, compliant, and documented — with no room for errors.
Customer Portal & Automation
With Handyman’s Customer Portal:
- Customers or site managers can view job progress, inspection results, and reports in real time
- Submit new service requests directly in the portal
- Exchange documentation and approvals in one secure place
- Receive automated notifications or SMS updates when maintenance is scheduled or completed
- You can even trigger event-based alerts, such as sending an SMS to confirm a scheduled grid inspection date — fully automated from the service order.
Offline & Secure Operations
Reliable, Resilient, and Ready — Even Without Connectivity
- Continue operations without network access
- Secure local data storage and automatic synchronization
- Full compliance and documentation integrity
- Guaranteed business continuity in any environment
- In a world of uncertainty and rising cyber threats, Handyman ensures uninterrupted service and total data control.
Don't take our word for it
Protect Your Revenue with Automatic Indexation
- Fully automated annual or quarterly index adjustments
- Supports multiple index categories and formulas (CPI, energy cost, labor index, etc.)
- Instant recalculation across all active contracts
- Prevents revenue leakage and margin erosion
- Protect profitability without adding manual work — Handyman takes care of every adjustment for you.
Why Invest in a Field Service Management System?
Field service software is a must for service companies that want to stay competitive, improve efficiency, and meet growing customer expectations. By digitizing workflows and connecting your office with technicians in the field, you achieve measurable gains in revenue and customer loyalty.
Studies confirms the benefits of field service software:
- Reduce errors. Reduce billing mistakes by up to 30%.
- Lower churn. Reduce customer churn by 10–20%.
- Reduce delays. Reduce maintenance delays by up to 30%.
- Boost efficiency. Decrease admin work by 40–60%.
- Raise customer satisfaction. Impprove service quality and transparency.
- Increase productivity. Empower teams to get more done with fewer resources.
- Grow revenue. Achieve a 10–20% increase within 1–2 years.
FREQUENTLY ASKED QUESTIONS
Field service management (FSM) software is a digital tool that helps companies manage employees and tasks outside the office. It connects field technicians and office staff in one platform, making it easier to handle scheduling, resource planning, work orders, documentation, time and material tracking, invoicing, and customer communication. The result is less manual work, fewer errors, and more efficient service delivery.
Any company that sends technicians or service staff into the field can benefit from field service management software. This includes industries like electrical installation, HVAC, facility management, construction, industrial services, medical technology, and more. By digitizing scheduling, documentation, invoicing, and customer communication, field service management software helps both small and large service organizations reduce admin work, cut errors, and deliver faster, more reliable service.
Handyman is a professional field service management software used daily by more than 45,000 service technicians and installers. Handyman offers a wide range of features developed in collaboration with service companies – from time tracking to advanced project and case management. The software makes it easy and intuitive for both office staff and field technicians to maintain a clear overview of tasks, time and material usage, contracts, and invoicing.
Handyman offers flexible pricing so you only pay for the users you actually need — nothing more. This means your costs scale with your business, whether you have a small team or a large workforce. See our pricing here.
You are fully up and running with Handyman within 6–10 weeks of our first meeting. Our team provides personal, hands-on support throughout the setup to ensure a smooth implementation tailored to your workflows.
Handyman integrates seamlessly with more than 40 systems, including leading ERPs like Microsoft Dynamics 365 Business Central and SAP. This ensures your field service processes connect smoothly with the tools you already use. See the full list here.
Handyman is available in the following languages: English, Danish, Swedish, Norwegian, Finnish, German, French, Dutch, Italian, Spanish, Hungarian, and Czech. Handyman is continuously developed based on user needs, and new languages are added on an ongoing basis.
With Handyman, you can choose the setup that suits your business best. Most customers use Handyman Cloud (delivered as SaaS), where GSGroup takes care of hosting, security, and updates — ensuring you always have the latest version without worrying about IT infrastructure. Hosting is done on secure servers from trusted European partners. If you prefer, Handyman can also be installed and run on-premise in your own environment.
Handyman’s developers work closely with its customers. This means that all features, modules, and integrations are created based on concrete and current market needs. And it also means that, as a customer, you benefit from our collaboration with international innovative brands and first movers in field service who are at the forefront of the industry.
We provide support in English as well as local support in Danish, Swedish, Norwegian, and German. Our team is available by phone Monday to Thursday from 8:00–16:00 and Friday from 8:00–15:00, and you can always reach us by email. Whether you need technical assistance or guidance on using Handyman, we’re here to help.