Order Management System

Win the job, deliver it, and invoice—without the chaos. Handyman brings quotes, service orders, scheduling, parts reservations, time & materials, photos, signatures, approvals and billing into one continuous workflow. From first request to signed service report, every step is organised and audit-ready. European-built and trusted daily by 45,000+ technicians and coordinators.

Why choose Handyman for Order Management?

Handyman gives service teams end-to-end control of the order lifecycle—from first request and quotation to scheduling, execution, sign-off and invoicing—so you deliver faster with fewer errors.

Proven in the field. 45,000+ professionals across Europe run their daily orders on Handyman.
EU-built & EU-hosted. GDPR-compliant security, high availability and local expertise.
Online or offline. Keep technicians productive anywhere with robust sync.
Quote-to-cash in one flow. Create quotes, convert to orders, dispatch, capture T&M, collect signatures and bill—without retyping.
Accurate time & parts capture. Prevent leakage with guided entries, checklists and validations.
Stock & reservations. Link orders to inventory, kits and serials; reserve parts and track consumption.
Customer portal. Let clients submit requests, approve quotes, track status/SLA and download reports.
ERP-ready. Connect to Microsoft Dynamics 365 Business Central (incl. NAV) and SAP for pricing, items, customers and finance—no BC licences required for field techs.
Right-sized licensing. Scale by role and team size without overpaying.

All-in-one order management platform

Handyman consolidates your entire order lifecycle—request intake, quoting, order creation, scheduling/dispatch, on-site execution, documentation, parts usage, approvals and invoicing—into one seamless flow. Eliminate rekeying, capture every billable item, keep status visible for all stakeholders, and accelerate quote-to-cash without adding admin.

Mobile App for Technicians

Time Tracking

Material & Warehouse

Photo Documentation

Checklists

Service Management

Maintenance

Offering

Order Management

Bill’s

Resource Planning

Routes Optimization

Reports & Evaluations

ERP Integration

Other Functions

Built for your order workflows

Every operation handles orders differently. Handyman adapts to your processes, compliance needs and team structure—without custom code. Configure order types, SLAs, checklists, pricing rules and approval flows for each sector.

Why invest in an Order Management System?

If you manage a steady flow of requests, quotes and service orders, a dedicated order management system is the fastest way to speed up quote-to-cash, reduce errors and keep every stakeholder aligned. By connecting sales, dispatch, technicians and finance—and digitising each step from intake to invoice—you create a predictable, measurable engine.

Fewer invoice disputes. Structured time & parts capture plus pricing rules can cut billing errors by up to 30%.
Faster approvals. Digital quotes and portal approvals shrink turnaround from days to hours.
Fewer delays. Parts reservations and calendar dispatch reduce schedule slippage by up to 30%.
Lean admin. Templates, autofill and validations trim back-office effort by 40–60%.
Happier customers. ILive status, photos and digital sign-off build trust and transparency.
More jobs per team. Dispatchers and technicians process more orders with the same headcount.
Revenue & margin lift. Faster invoicing and captured extras often deliver 10–20% growth within 12–24 months.

Guide: The Future of Order Management

Order handling is shifting from manual handoffs to an automated, data-driven flow—from request intake and quoting to dispatch, fulfilment and invoice. In our white paper, The Future of Field Service Software, you’ll learn how to:

Route requests, generate quotes, convert to orders, reserve parts and trigger billing with minimal touch.
Use smart approvals, ABC-style costing and pricing rules to eliminate leakage and rework.
Offer self-service requests, instant quote approvals, live status and digital reports via the portal.
Sync items, customers and finances through robust ERP integrations (e.g., Business Central, SAP).
Track cycle time, conversion rate, on-time completion, SLA adherence, first-time-right and DSO with actionable dashboards.

Don't take our word for it

„The personal highlight of our work with Handyman is that, in addition to the installed base, GSGroup has developed a room planner plug-in for us, which helps us immensley with the internal maintenance of our properties. The room planner provides a graphical site plan in which the locations of the objects in the individual rooms can be seen, and there are plans of individual systems including their components. The whole thing is dynamics so that all objects can be placed individually.“

"We needed support in terms of digitalisation and were in need of a software that is modular and covers every part of our requirements - Handyman looked promising at first sight. No one in our industry has a comparable system to Handyman. In the end, it helped us to score points in an important tender and win the customer for us."

„In addition to service and maintenance, the topic of "interface" was a decisive factor for handyman. We have connected our ERP system SelectLine ot the Handyman software and are thrilled with the seamless integration. The interface offers a convenient handling of master data maintenance and simplifies the invoicing of oders enormously.“

"Handyman offered us fast and efficient integration into Navision. We absolutely depended on this in the process flow. The service technicians can now can now process their service orders transparently and structured in Handyman and synchronise them directly with Navision. All times can be checked and can be checked and, if necessary, reworked super-fast by the clerks. invoicing can be carried out. In the past, there were always problems with meeting various payment deadlines, but that can no longer happen to us. can no longer happen to us."

HANDYMAN ROUTE PLANNING

Operational control and dispatch even easier

Route Planning
Route Optimization
Intuitive map view
Optional display of the current vehicle GPS position

HANDYMAN RESOURCE PLANNING

Graphical technical resource planning

resource planning and scheduling
simple planning via drag & drop
Different views for calender and GANTT
easy selection of resources by department, qualification and availability

Handyman Mobile

SERVICE TECHNICIAN APP FOR PHONES, TABLETS AND LAPTOPS

Mobile Time & Attendance
Recording of material consumption, optionally with mobile warehouse management
Mobile photo documentation
Mobile software for Android, iPhone/iPad and Windows
100% off-line capability thanks to sophisticated synchronization

Handyman Office

Order management & Service management

Installed Base / Device Management Management
Maintenance Scheduling
Creation and management of orders
Preparation of quotations and invoices
Reports and evaluations

FAQ: Order Management System

What is an order management system?

An order management system (OMS) digitises the entire quote-to-cash flow. It centralises request intake, quotations, order creation, scheduling and dispatch, time and parts capture, documentation, approvals, e-signatures and invoicing, keeping everyone aligned and reducing rework. It is sometimes also referred to as an order management program or an order management solution.

Who benefits from an OMS?

Any service organisation handling a steady stream of jobs or service requests: electrical/HVAC, facilities, construction trades, industrial services, utilities & energy, transport and more. By standardising planning, fulfilment and billing, teams deliver faster with fewer errors and less admin.

What is Handyman?

Handyman is a professional order and service platform used daily by 45,000+ technicians and coordinators. It combines powerful office tools with a field app to manage quotes, orders, schedules, materials, documentation and billing in one continuous workflow.

How much does Handyman cost?

Licensing is flexible and role-based, so you only pay for the users you need. Costs scale with your team size and responsibilities. See our pricing.

How quickly can we get started?

With Handyman Cloud (SaaS), onboarding is fast. Prebuilt order types, checklists and proven ERP connectors help your teams go live quickly and start capturing value.

Which integrations are available?

Handyman connects with 40+ systems, including Microsoft Dynamics 365 Business Central (and legacy NAV) and SAP—syncing items, pricing, customers and financials. (Ask us for the full list.)

Which languages are supported?

English, Danish, Swedish, Norwegian, Finnish, German, French, Dutch, Italian, Spanish, Hungarian and Czech. New languages are added based on demand.

Cloud or on-premise—what are my options?

Most customers choose Handyman Cloud (SaaS) with secure EU hosting, managed updates and high availability. Prefer to run it yourself? Handyman is also available on-premise.

Is Handyman future-proof?

Yes. Our roadmap is shaped with customers across Europe, and new features, modules and integrations are delivered continuously to support evolving service workflows.

What support do you offer?

Support in English plus local teams in Danish, Swedish, Norwegian and German. Phone hours Monday–Thursday 08:00–16:00 and Friday 08:00–15:00, with email assistance available anytime.

SEE HANDYMAN IN ACTION

Book a free demo and let us show you the features that matter most to your business. You can also contact us directly, and our team will be happy to answer your questions.