Repair management system
Handyman is a professional Repair management system designed to help service companies manage the entire process – from initial fault report to completed repair and invoicing. With one integrated platform, you gain full visibility of cases, spare parts, time consumption and documentation – both in the field and at the office.
Why choose Handyman as your Repair management system?
- Proven in practice. The solution is used daily by more than 45,000 technicians and coordinators across the Nordics and Germany in a wide range of technical industries.
- Developed and hosted in Europe. The platform is delivered with secure EU hosting and strong focus on compliance, data protection and operational reliability.
- Online and offline functionality. Technicians can access repair orders, service history and checklists – even without internet access. Data automatically synchronises once connectivity is restored.
- Digitalisation of the repair process. Time tracking, material usage and photo documentation are registered directly in the app, reducing paperwork and minimising errors.
- ERP and financial system integration. The Repair management system integrates with Microsoft Dynamics 365 Business Central, SAP and other ERP systems, ensuring automatic data transfer to invoicing and accounting.
- Customer portal for improved transparency. Allow customers to create cases, track repair status and download documentation through a digital self-service solution.
- Flexible and scalable solution. Select the modules and functions that match your organisation and expand as your business grows.
One platform covering the entire repair process
Mobile App for Technicians
Time Tracking
Material & Warehouse
Photo Documentation
Checklists
Service Management
Maintenance
Offering
Order Management
Bill’s
Resource Planning
Routes Optimization
Reports & Evaluations
ERP Integration
Other Functions
Designed for repair and service-driven industries
Why invest in a Repair management system?
Repairs require fast action, accurate documentation and full visibility of both costs and service history. When managed manually or across multiple disconnected systems, errors, delays and lost revenue quickly occur.
A professional Repair management system consolidates and structures the entire repair workflow into one digital solution.
Companies investing in repair management software typically achieve:
- Fewer errors in registration and invoicing. Digital data capture ensures accurate documentation and reduces the risk of missed billing.
- Faster response times. Improved planning and prioritisation reduce customer downtime and waiting time.
- Lower administrative costs. Automated workflows minimise paperwork and duplicate data entry.
- Higher field productivity. Technicians have direct access to service history, spare parts and checklists within the app.
- Increased customer satisfaction. Quick follow-up and transparent documentation build trust and strengthen relationships.
- Improved financial performance and cash flow. Faster approvals and invoicing enhance liquidity and overall financial performance.
Guide: The future of digital repair management
Digitalisation is transforming how repairs are planned, executed and documented. Organisations working with a modern Repair management system can respond faster to faults, reduce downtime and gain stronger financial control.
In our guide to the future of Field Service software, you will discover how a professional repair management platformcan help your business:
- Automate fault reporting and dispatching for faster response.
- Reduce costs through improved planning and reduced administration.
- Increase customer satisfaction with rapid response and transparent documentation.
- Integrate with ERP and financial systems for a fully connected process.
- Use data and service history proactively to prevent recurring issues and optimise service delivery.
Don't take our word for it
HANDYMAN ROUTE PLANNING
Operational control and dispatch even easier
- Route Planning
- Route Optimization
- Intuitive map view
- Optional display of the current vehicle GPS position
HANDYMAN RESOURCE PLANNING
Graphical technical resource planning
- resource planning and scheduling
- simple planning via drag & drop
- Different views for calender and GANTT
- easy selection of resources by department, qualification and availability
Handyman Mobile
SERVICE TECHNICIAN APP FOR PHONES, TABLETS AND LAPTOPS
- Mobile Time & Attendance
- Recording of material consumption, optionally with mobile warehouse management
- Mobile photo documentation
- Mobile software for Android, iPhone/iPad and Windows
- 100% off-line capability thanks to sophisticated synchronization
Handyman Office
Order management & Service management
- Installed Base / Device Management Management
- Maintenance Scheduling
- Creation and management of orders
- Preparation of quotations and invoices
- Reports and evaluations
Frequently asked questions about Repair management system
A Repair management system is a digital service solution that structures and manages the entire repair process – from fault reporting and dispatching to execution, documentation and invoicing.
It is also referred to as repair management software, repair management tool, or repair management platform, ensuring consistent workflows, full traceability and complete service history.
Repair management software is relevant for companies servicing and repairing technical installations, machinery or equipment.
This includes industrial service providers, facility management companies, energy and utility providers and maintenance organisations responsible for preventive and corrective service.
Both smaller teams and large enterprises benefit from improved visibility, faster response times and more accurate invoicing by consolidating repair processes into one system.
Handyman is a professional repair management platform used daily by more than 45,000 technicians and coordinators.
The solution combines a mobile app for field technicians with a central office-based system for planning, follow-up and financial control. It provides full visibility of cases, spare parts, time registration, documentation and invoicing.
Pricing depends on company size, number of users and required functionality.
Handyman offers a flexible, role-based licensing model where you only pay for the modules and users you need. The solution scales as your organisation grows.
With Handyman Cloud (SaaS), implementation can be completed quickly.
Standard setup, configurable workflows and ready-made ERP integrations allow for a fast go-live and rapid optimisation of your repair processes.
Handyman integrates with a wide range of ERP and financial systems, including Microsoft Dynamics 365 Business Central (formerly NAV/Navision) and SAP.
Registered time and materials can automatically be transferred to invoicing, payroll and accounting systems.
Yes. The platform supports English, German, Swedish, Norwegian, Danish, Finnish and several other European languages.
Most customers choose Handyman as a cloud-based solution with secure EU hosting, automatic updates and high availability.
If required, the Repair management system can also be delivered as an on-premise installation.
Yes. Handyman is continuously developed in close collaboration with customers across Europe. New features and integrations are regularly added to ensure the platform supports future requirements for efficient digital repair management.
We provide English-language support as well as local teams in Germany, Sweden, Norway and Denmark.
Phone support is available on weekdays, and email inquiries are handled continuously to ensure you receive assistance with your Repair management system whenever needed.