Service lifecycle management software
Handyman is a professional service lifecycle management software designed to help service organisations manage the entire lifecycle of their installations, service agreements and customer relationships – from initial setup to ongoing maintenance, repair and contract renewal.
Why companies choose Handyman for service lifecycle management
- Proven in practice. The solution is used daily by more than 45,000 technicians and coordinators across the Nordics and Germany and is thoroughly tested in service-intensive industries.
- Developed and hosted in Europe. Our service lifecycle management software is delivered with secure EU hosting and a strong focus on compliance, data protection and operational reliability.
- Supports online and offline work. Technicians have access to service history, contracts and checklists – even without an internet connection. Data synchronises automatically once connectivity is restored.
- Structured management of the entire lifecycle. From creating service agreements and scheduling preventive maintenance to documentation and invoicing – everything is handled in one connected workflow.
- ERP and financial system integration. The service lifecycle management platform integrates with Microsoft Dynamics 365 Business Central, SAP and other systems, ensuring that master data, service orders and invoicing remain fully aligned.
- Digital customer portal. Provide customers with access to history, documentation and real-time status updates through a self-service solution that strengthens collaboration throughout the lifecycle.
- Scalable solution. Choose the modules and functions that fit your organisation and expand as your service business grows.
One integrated platform for the entire service lifecycle
Mobile App for Technicians
Time Tracking
Material & Warehouse
Photo Documentation
Checklists
Service Management
Maintenance
Offering
Order Management
Bill’s
Resource Planning
Routes Optimization
Reports & Evaluations
ERP Integration
Other Functions
Designed for industries with complex service processes
Why invest in service lifecycle management software?
When service contracts, installations and maintenance activities are managed in separate systems or manual processes, you lose oversight of the full lifecycle. This can lead to missed service visits, incomplete documentation and lost revenue.
A professional service lifecycle management software consolidates all phases into a structured, digital process.
Companies investing in service lifecycle management software typically experience:
- Fewer errors and better documentation. Standardised workflows and digital data capture ensure accurate history and full traceability.
- Reduced customer churn. Proactive planning and transparent communication strengthen customer loyalty.
- Shorter lead times and fewer delays. Automated service scheduling reduces the risk of overlooked tasks.
- Lower administrative costs. Centralised management of contracts and service agreements significantly reduces manual work.
- Increased field productivity. Technicians have full asset history and clear work instructions available directly in the app.
- Higher lifecycle profitability. Better control of service agreements, add-on services and invoicing creates a more sustainable and profitable business.
Guide: The future of service lifecycle management
Digitalisation is transforming how service companies manage the lifecycle of installations and customer relationships. Instead of focusing on individual jobs, modern service businesses create continuity and insight across the entire service journey.
In our guide to the future of Field Service software, you will learn how a modern service lifecycle management software can help your organisation:
- Automate preventive maintenance and contract management to ensure operational stability.
- Reduce costs through improved resource planning and less administration.
- Increase customer satisfaction with proactive service and transparent documentation.
- Integrate ERP and other systems into a unified digital infrastructure
- Use data and service history strategically to optimise contracts and profitability.
Don't take our word for it
HANDYMAN ROUTE PLANNING
Operational control and dispatch even easier
- Route Planning
- Route Optimization
- Intuitive map view
- Optional display of the current vehicle GPS position
HANDYMAN RESOURCE PLANNING
Graphical technical resource planning
- resource planning and scheduling
- simple planning via drag & drop
- Different views for calender and GANTT
- easy selection of resources by department, qualification and availability
Handyman Mobile
SERVICE TECHNICIAN APP FOR PHONES, TABLETS AND LAPTOPS
- Mobile Time & Attendance
- Recording of material consumption, optionally with mobile warehouse management
- Mobile photo documentation
- Mobile software for Android, iPhone/iPad and Windows
- 100% off-line capability thanks to sophisticated synchronization
Handyman Office
Order management & Service management
- Installed Base / Device Management Management
- Maintenance Scheduling
- Creation and management of orders
- Preparation of quotations and invoices
- Reports and evaluations
Frequently asked questions about service lifecycle management software
Service lifecycle management software is a digital solution that helps organisations manage the entire lifecycle of installations, service agreements and customer relationships.
The solution – also referred to as a service lifecycle management platform or app – combines contract management, preventive maintenance, repairs, documentation and invoicing into one connected workflow.
Service lifecycle management software is relevant for organisations working with long-term service agreements and maintenance contracts.
This includes technical service providers, installation companies, industrial service organisations, facility management firms, energy providers and utilities – industries where history, compliance and contract follow-up are critical.
Both smaller service teams and large enterprises with complex service portfolios gain improved visibility and higher profitability by managing the entire lifecycle digitally.
Handyman is a professional service lifecycle management platform used daily by more than 45,000 technicians and coordinators across Europe.
The solution combines a mobile app for field technicians with an office-based system for planning, contract management, follow-up and invoicing – all within one integrated platform.
Pricing depends on company size, number of users and selected modules.
Handyman offers a flexible, role-based licensing model where you only pay for the functions and users you require. The solution scales as your service business grows.
With Handyman Cloud (SaaS), implementation can be completed quickly.
Standard configuration, customisation options and ready-made ERP integrations enable a fast go-live and rapid value creation across the entire service lifecycle.
Handyman integrates with a wide range of ERP and financial systems, including Microsoft Dynamics 365 Business Central (formerly NAV/Navision) and SAP.
Master data, service orders and invoices are synchronised automatically between systems.
Yes. The platform supports English, German, Swedish, Norwegian, Danish, Finnish and several other European languages. Additional language versions are added continuously.
Most customers choose Handyman as a cloud-based solution with secure EU hosting, automatic updates and high availability.
If required, the service lifecycle management system can also be delivered as an on-premise installation.
Yes. Handyman is continuously developed in close collaboration with customers across Europe. New features and integrations are regularly introduced to ensure the platform supports future requirements in digital service lifecycle management.
We provide English-language support as well as local teams in Germany, Sweden, Norway and Denmark.
Phone support is available on weekdays, and email enquiries are handled continuously to ensure you always receive assistance with your service lifecycle management solution.