Workforce Management Software

Orchestrate people, skills and shifts with confidence. Handyman is workforce management built for service organisations—uniting rostering, skills & certification tracking, availability and leave, time & attendance, capacity planning and real-time mobile updates in one flow. It syncs with tasks and work orders, supports SLA time windows, and helps reduce idle time and overtime. European-built and trusted daily by 45,000+ professionals.

Why choose Handyman for Workforce Management?

Handyman gives operations leaders real-time visibility into people, skills and capacity—so you staff every job, balance workloads and meet SLA windows with confidence.

Proven at scale. 45,000+ professionals across Europe rely on Handyman every day.
EU-built & EU-hosted. GDPR-compliant security, high availability and local expertise.
Capacity at a glance. See utilisation by team, skill and region; fill gaps and avoid overtime.
Skills, certifications & compliance. Match work to qualified staff and enforce working-time rules.
Plan near & long term. Drag-and-drop rosters on boards, calendar or Gantt—with instant mobile updates.
Map-aware dispatch. Plan by location with travel-time awareness and route optimisation.
SLA alerts & notifications. Escalations and reminders keep schedules on track.
ERP-ready. Connect to Microsoft Dynamics 365 Business Central (incl. NAV) and SAP for items, pricing, payroll and finance alignment.
Customer self-booking. Offer appointment windows via the portal to reduce back-and-forth.
Right-sized licensing. Scale by role and team size without overspending.

All-in-one platform

Handyman unifies rostering, capacity and execution in one place—from demand forecasting and shift planning to allocation, dispatch and real-time mobile updates. Build rosters on boards, calendar or Gantt; match skills, certifications, shifts and availability; assemble multi-skill crews with vehicles/equipment; respect leave and overtime rules; optimise routes on the map; keep live status visible for every stakeholder—and scale workforce operations without adding admin.

Mobile App for Technicians

Time Tracking

Material & Warehouse

Photo Documentation

Checklists

Service Management

Maintenance

Offering

Order Management

Bill’s

Resource Planning

Routes Optimization

Reports & Evaluations

ERP Integration

Other Functions

Built for your industry

No two organisations staff and coordinate work the same way. The Handyman software adapts to your people, fleets, equipment and compliance needs—without custom code. Configure skills & certifications, shift patterns, SLAs, capacity limits, checklists and approval flows for each sector.

Why invest in Workforce Management Software?

When staffing, skills and shifts live in one place, you prevent overloads, reduce idle time and make every SLA achievable. By connecting forecasting, rostering and day-to-day dispatch—and digitising each step from plan to mobile update—you turn workforce operations into a predictable, measurable engine.

Higher utilisation. Balance workloads, fill gaps and increase billable hours.
Fewer bottlenecks. Skills, certifications and shift rules ensure the right people are available when needed.
Faster staffing. Auto-suggested slots and drag-and-drop rosters shorten time-to-assign.
Lower costs. Route-aware scheduling and overtime controls cut travel and after-hours spend.
Lean coordination. Templates, capacity views and validations reduce planning effort by 40–60%.
More on-time delivery. Travel-aware plans and SLA windows reduce overruns by up to 30%.
Happier teams & customers. Clear schedules, live ETAs and status updates build trust.
Better decisions. Forecasts, heatmaps and KPIs guide continuous improvement.
Revenue & margin lift. More first-time-right visits and captured extras often yield 10–20% growth within 12–24 months.

Guide: The Future of Field Service Management

Digitalisation is reshaping service organisations—unlocking speed, intelligence and competitive advantage. In our paper, The Future of Field Service Software, you’ll discover how to:

Automate routine work and standardise processes to increase throughput
Cut operating costs and improve margins with lean, optimised workflows
Lift customer satisfaction through faster response and transparent communication
Future-proof your stack with predictive capabilities and ERP connectivity
Run the business by the numbers using dashboards, KPIs and actionable insights

Don't take our word for it

„The personal highlight of our work with Handyman is that, in addition to the installed base, GSGroup has developed a room planner plug-in for us, which helps us immensley with the internal maintenance of our properties. The room planner provides a graphical site plan in which the locations of the objects in the individual rooms can be seen, and there are plans of individual systems including their components. The whole thing is dynamics so that all objects can be placed individually.“

"We needed support in terms of digitalisation and were in need of a software that is modular and covers every part of our requirements - Handyman looked promising at first sight. No one in our industry has a comparable system to Handyman. In the end, it helped us to score points in an important tender and win the customer for us."

„In addition to service and maintenance, the topic of "interface" was a decisive factor for handyman. We have connected our ERP system SelectLine ot the Handyman software and are thrilled with the seamless integration. The interface offers a convenient handling of master data maintenance and simplifies the invoicing of oders enormously.“

"Handyman offered us fast and efficient integration into Navision. We absolutely depended on this in the process flow. The service technicians can now can now process their service orders transparently and structured in Handyman and synchronise them directly with Navision. All times can be checked and can be checked and, if necessary, reworked super-fast by the clerks. invoicing can be carried out. In the past, there were always problems with meeting various payment deadlines, but that can no longer happen to us. can no longer happen to us."

HANDYMAN ROUTE PLANNING

Operational control and dispatch even easier

Route Planning
Route Optimization
Intuitive map view
Optional display of the current vehicle GPS position

HANDYMAN RESOURCE PLANNING

Graphical technical resource planning

resource planning and scheduling
simple planning via drag & drop
Different views for calender and GANTT
easy selection of resources by department, qualification and availability

Handyman Mobile

SERVICE TECHNICIAN APP FOR PHONES, TABLETS AND LAPTOPS

Mobile Time & Attendance
Recording of material consumption, optionally with mobile warehouse management
Mobile photo documentation
Mobile software for Android, iPhone/iPad and Windows
100% off-line capability thanks to sophisticated synchronization

Handyman Office

Order management & Service management

Installed Base / Device Management Management
Maintenance Scheduling
Creation and management of orders
Preparation of quotations and invoices
Reports and evaluations

FAQ: Workforce Management Software

What is workforce management software?

Workforce management software is a platform and solution for organising people, skills and shifts, covering demand forecasting, rostering, availability and leave, time and attendance, dispatch, and real-time mobile updates. Handyman centralises these workflows so staffing is compliant, efficient and aligned to SLAs.

Who benefits from workforce management software?

Any service organisation coordinating field staff or multi-shift teams: electrical/HVAC, facilities, construction trades, industrial services, utilities & energy, transport and more. Digitising rostering and day-to-day coordination cuts overtime, reduces idle time and improves on-time delivery.

What is Handyman?

Handyman is a professional workforce and service platform used daily by 45,000+ technicians and coordinators. Build rosters, match skills and certifications, manage leave and shifts, dispatch jobs to mobile, and capture time, parts, photos and signatures in one continuous flow.

How much does Handyman cost?

Handyman offers flexible pricing so you only pay for the users you actually need — nothing more. This means your costs scale with your business, whether you have a small team or a large workforce. See our pricing here.

How quickly can we get started?

With Handyman Cloud (SaaS), onboarding is fast. Prebuilt roster views, skills/shift configurations and proven ERP connectors help teams go live quickly and realise value sooner.

Which integrations are available?

Handyman connects with 40+ systems, including Microsoft Dynamics 365 Business Central (and legacy NAV) and SAP—syncing customers, items, pricing, payroll and financials. (Ask us for the full list of systems.)

Which languages are supported?

English, Danish, Swedish, Norwegian, Finnish, German, French, Dutch, Italian, Spanish, Hungarian and Czech—with more added over time.

Cloud or on-premise: What are my options?

Most customers choose Handyman Cloud (SaaS) with secure EU hosting, managed updates and high availability. Prefer your own infrastructure? Handyman also runs on-premise.

Is Handyman future-proof?

Yes. Our roadmap is driven with customers across Europe—continuously enhancing rostering optimisation, mobile workflows and integrations to meet evolving regulations and SLAs.

What support do you offer?

Support in English plus local teams in Danish, Swedish, Norwegian and German. Phone hours Monday–Thursday 08:00–16:00 and Friday 08:00–15:00, with email assistance available anytime.

SEE HANDYMAN IN ACTION

Book a free demo and let us show you the features that matter most to your business. You can also contact us directly, and our team will be happy to answer your questions.